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What is NetAthlon (NA)? What is the advantage of purchasing it? It is the first interactive fitness software out on the market. Plus we are the only company who offers web racing for Free. NetAthlon® is the most exciting fitness experience you can add to your fitness and weight loss program. You convert your fitness machine into a multimedia entertainment internet training and racing device. This software application acts as a bridge between a fitness machine and a Personal Computer. The program contains drivers for many fitness machines, and you simply load the program and pick your fitness machine from the menu. Choose your course and you are ready to Ride, Run or Row - Train or Compete in virtual reality. There are also many options: Web Racing™ on the Internet, exciting new courses, networking for training and racing, benchmarking your performance in UltraCoach software, customizing your characters to name a few.
This feature of NetAthlon is a utility that connects you and your fitness machine to another fitness machine or group of fitness machines via a server or network hub. NetAthlon supports GameSpy Arcade™ network making it even easier to setup sessions with others from various locations. Click here for more infomation.
Join the NetAthlon User's Group to find other NetAthlon users for
online sessions.
UltraCoach® Athletic Training Software is athletic training software that logs and tracks up to 100 aspects of fitness performance data per user per day. It is multi-user and multi-sport. It is the world's #1 logging and tracking software for fitness performance.
Click here to go to the Software Downloads page.
For NA 1.0 courses please click here and for NA 2.0 courses please click here. Go to the courses page, download and install them and click on the Preview button on the main page of your NetAthlon software.
We offer a free Fifteen-day trial so you can check out our products before purchasing. After fifteen days, you must purchase the software to continue to use the product.
NetAthlon enables you to customize your characters and users have done just that. Instructions on how to customize your characters can be found in the NetAthlon Users Group. You will need to join this group (takes minutes) and with a little work your courses and races can include famous riders. Parts of our software are open to users to customize their copy. Please click here.
It is actually quite easy and people have successfully changed character and bike. Here are some steps if you want to give it a go:
Note: for the changes to appear you will need to select the custom character directory created in the Personal Settings screen. Also you will need to select the trek road bike (Bike02) and the Male Character.
Click here to view the list of compatible fitness machines and fitness devices. Not sure if your fitness machine is compatible? Click here to send us an E-mail with the make and model # of the fitness machine or device and we will help you.
Please go to our Retrofit Device page for a list of retrofit devices available. The most common one we recommend in using the PEAK Training System Sesnors.
Yes, what is needed is to attach the magnet to a wheel and the sensor will pickup the spinning of the wheel for the speed. For bikes, the cadence sensor will connect on to the crank arm.
The system does not adjust the resistance on your bike trainer, but you will see the hills coming at you, and in the info box you will see the grade increasing. So what you can do is, when you are going up hills, you can down shift for more resistance. This will give you the workout and will improve your form and balance for when you are on the real road.
The way we differ is, we do not cost $1500.00. We looked at them back 4 years ago and felt that they were way to expensive as they are now and decided to make Peak Training System, you shouldn't have to miss a mortgage payment to train. They have a lot of bells & whistles that would be fun to play with, but you are paying for something you would be using once a year. We use NetAthlon software as do they, but we give you the info that you need to train - speed, cadence, power, time, drafting and the optional HRM.
There are a few things that we can have you check to see if we can get your fitness equipment to respond. The first thing to check is the connection between your exercise machine and the computer. You may not have selected the right COM port or equipment driver. Within the NetAthlon software, you make both of these selections. Go to the Equipment Settings page. Make sure that the proper equipment has been selected in the driver menu. If this is set properly, then go to the COM selection port and select the correct port. One way to check the COM port your equipment is connected to is by doing the following: If you think you selected the right COM Port, we would recommend you trying the other COM Ports options available. Lastly, It could be that you bought the latest series/model which is not yet supported by NethAthlon software. However, we are constantly working to update our driver selection. Click here to view the list of compatible fitness machines and fitness devices.
To authorize NA 2.0 using the serial number, please choose the Authorize option on the main screen and then choose the Internet Authorization option. To authorize NA 1.0 using the serial number, please choose the Unlock Program option on the main screen and then choose the Authorize using serial number option. To authorize UC using the serial number, please go to the Help tab, choose the Authorize UltraCoach option and then choose the Authorize using serial number option. You will be asked to input your personal data as well. Please make sure that you input accurate information. If you are encountering any difficulties, please contact support at support@riderunrow.com and we will work with you to complete this step.
If you are not able to authorize automatically due to firewall issues or any other reason, tyou will have to go through manual authorization. You will have to send a site code via email to get a site key. Site code is a unique code which is used to authorize the software or courses manually. On the subject line of the email, please mention "Site Key Request" and send us your Name, Serial Number, and Site Code. We usually send the Site Key within a couple of hours, but please allow up to 24 hours to receive the site key. How to locate the Site Code?
Note: Please make sure that before applying the site key we send you, that the site code is the same as the one you sent us.
If this happens, please contact support at support@riderunrow.com with your inquiries and they will increase the authorization limit for you.
This is a very common question. Buying an upgrade does not unlock all your courses instantly. Technical Support will send you an email containing directions on how to unlock the same list of courses you have unlocked in NetAthlon 1. If you don't receive an email within 24 hours, then please contact support at support@riderunrow.com with your inquiries. Or you can send the Site Code to Support at support@riderunrow.com. We will then send you a Site Key which will authorize all the courses you had in NA 1.0. We usually send the Site Key within a couple of hours, but please allow up to 24 hours to receive the site key.
NetAthlon 1.0 NetAthlon 2.0 Note: We currently support Windows Vista (Home) except the 64 bit version.
Make sure you have the UPDATED software. You can update your software by clicking on the "Updates" tab on the bottom of software's control panel.
Firstly, make sure you have updated the software. You can do this by clickong on the "Updates" tab on the bottom of software's control panel. If you have the latest version, it could be because of your low computer configuration such as your memory or graphics card. Please make sure that your computer meets the minimum requirements above. In terms of graphic card, make sure you meet the minimum requirements above. If you don't meet the minimum requirements and upgrade your graphic card, please make sure that you uninstall NA 2.0 and all the courses before doing so. If you meet the minimum graphics requirement and are still encountering the problem, then make sure you have the latest driver for your graphics card. You can get the latest driver from the manufacture's website. Another option would be changing the video settings. This would mean deselecting the 3D grass or Shadow/Shading option on the software's video settings. If that didn't fix the problem, you should set the Ambient Vehicle Density to zero.
Go to Video settings page of NA 2.0 and check the box saying "Use Fix for Incompatible graphics card. If it's checked, then try unchecking it. We would recommend a graphics card with minimum of 256 MB. Some of our customers have run NA2 on several low end PC's/laptops with shared video graphics (no
Yes, run the course optimizer again. Click on Windows Start and select "All Programs | FitCentric Products | Optimize NetAthlon 2 Course Files".
Yes, your fitness data is stored in the Raw Files folder which you
can transfer to UltraCoach.
No, you will have to buy them separately.
Go to internet Explorer - Options - Security - Trusted Sites and add "riderunrow.com" to the trusted sites.
The problem you describe is a known issue with Athlon 64 X2 Dual Core processor when the AMD Cool'n'Quiet feature is enabled. NetAthlon uses the Windows API QueryPerformanceCounter function (as do most games). The problem and solution are described here: http://support.microsoft.com/?scid=kb;en-us;895980 The above article has a link to the AMD website where you can download a new AMD CPU driver that should fix the problem.
There is a known problem with Norton SpeedDisk and the authorization system we use. The solution is to configure Norton SpeedDisk so that it does not try to optimize the UltraCoach3 folder.
Vista is not (yet) supported by gamespy arcade, but it is supported by Gamespy Comrade. The GameSpy people have an application called Comrade that works in Vista and works with NetAthlon, although it has no lobby, and you have to check in on each server (course) one by one to see who is there. Our users have discussed about this issue on the User Group and have managed to counter the problem. Click here to join the group and view the forum on this issue..
Please do the following: - Click on the "Check the Web for NetAthlon 2 Updates" link in the FitCentric Products program group on Windows the Start menu.
Go to Video settings page of NA 2.0 and check the box saying "Use Fix for Incompatible graphics card. If it's checked, then try unchecking it. How do I order NetAthlon or UltraCoach products? There are 2 options: The installation CD has more courses that you can preview in the "Preview
Window". These are locked. When you click on that course you will
see a dialogue box that will lead the user through an online purchase
protocol. Nearly instantly the course can be purchased, authorized,
and used right away. The other option of buying the courses is from E-store. Yes, please fill the fax order form (PDF file) and send it to 1-847-787-5292.
If you order NetAthlon 1.0, NetAthlon 2.0, or UltraCoach from e-store, you can download the product from the Download's page. Please allow up to 24 hours to receive your serial number and directions on how to authorize the purchased product. Or you can send the Site Code to Support at support@riderunrow.com. We will then send you a Site Key which will authorize your software. We usually send the Site Key within a couple of hours, but please allow up to 24 hours to receive the site key. If you purchased NetAthlon 2.0 Upgrade, please allow up to 24 hours to receive directions on how to authorize and convert all your NA 1.0 courses. Or you can send the Site Code to Support at support@riderunrow.com. We will then send you a Site Key which will authorize all the courses you had in NA 1.0. We usually send the Site Key within a couple of hours, but please allow up to 24 hours to receive the site key. If you purchased a new course, please send the Site Code to Support at support@riderunrow.com. We will then send you a Site Key which will authorize the course. We usually send the Site Key within a couple of hours, but please allow up to 24 hours to receive the site key. If you order from the software itself, you will be authorized instantly. However, if you order the NetAthlon 2.0 Upgrade, please allow up to 24 hours to receive directions on how to authorize your NA 1.0 courses to NA 2.0. Or you can send the Site Code to Support at support@riderunrow.com. We will then send you a Site Key which will authorize all the courses you had in NA 1.0. We usually send the Site Key within a couple of hours, but please allow up to 24 hours to receive the site key. If you order a non-software product, such as Peak sensors, please allow up to 7 business days for it to be shipped.
Yes, we ship worldwide. We don't refund software related purchases. That includes NetAthlon 1.0, NetAthlon 2.0, NetAthlon 2.0 Upgrade, Courses, and UltraCoach. You may return non-software product within 14 days of delivery for a full refund, if the product is still in the original wrapping. You are responsible for S/H for returning the product back. Your order will be refunded for all charges less the initial shipping.
Yes, please call us at 608-238-2989 or 608-273-1954.
You can access the Dealer Kit here (pdf file) and contact the Sales Department for more information. |
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